Términos del servicio
I
TERMS OF SERVICE
Last updated: August 15, 2026
GENERAL INFORMATION
Welcome to Urbanpawsclub. The terms “we”, “us” and “our” refer to Urbanpawsclub.
Urbanpawsclub operates this store and website, including all related information, content, features, tools, products and services (collectively, the “Services”). Urbanpawsclub uses Shopify to provide and operate the Services.
These Terms of Service, together with any policies referred to in these Terms, describe your rights and responsibilities when using our Services.
Please read these Terms of Service carefully. They contain important information about your rights, responsibilities, warranties, disclaimers and limitations of liability.
By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please do not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you confirm that you are at least 18 years old or have reached the age of legal capacity applicable to you.
If you create an account or place an order, you may be required to provide information such as your name, email address, billing information, payment information and shipping address.
You agree that all information you provide is accurate, current and complete.
You are responsible for maintaining the security of your account credentials and for activity carried out through your account.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to display our products and their descriptions as accurately as possible.
However, colours, images and the appearance of products may vary depending on your device, screen settings and other factors.
Product descriptions, availability and specifications may be updated from time to time.
We reserve the right to discontinue products or limit quantities where permitted by applicable law.
Nothing in these Terms limits any consumer rights that cannot legally be excluded.
SECTION 3 – ORDERS
When you place an order through our website, you are submitting an offer to purchase the products in your order.
We reserve the right to accept, decline or cancel an order where permitted by applicable law.
Your order is not considered accepted until we confirm the order and receive or authorize payment.
Please review your order carefully before completing your purchase.
Once an order has been accepted and processed, we may not be able to cancel or modify it.
If we cancel an order, we will notify you using the contact information provided with your order and will issue any applicable refund.
Returns and refunds are governed by our Return and Refund Policy.
SECTION 4 – PRICES AND BILLING
Prices, discounts and promotions may change from time to time.
The price charged for a product will be the price displayed at the time you place your order, subject to any applicable correction of pricing errors.
Any applicable shipping charges, taxes or other charges will be displayed before you complete your purchase where required.
You agree to provide accurate and complete payment and billing information.
You confirm that you are authorized to use the payment method provided for your purchase.
SECTION 5 – SHIPPING AND DELIVERY
We currently ship orders to customers in the United States.
Estimated delivery time is 7–12 calendar days.
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Delays may occur due to carrier delays, customs processing, weather, holidays, high order volumes or other circumstances outside our reasonable control.
For additional information, please see our Shipping Policy.
If we are unable to ship an order within the time promised, we will provide the notices and options required by applicable law.
SECTION 6 – INTELLECTUAL PROPERTY
All content available through our Services, including our trademarks, logos, text, designs, images, graphics, videos, audio, product descriptions and website design, is owned by Urbanpawsclub or its licensors and is protected by applicable intellectual property laws.
You may use our Services for personal and non-commercial purposes.
You may not reproduce, copy, distribute, modify, publish, sell, create derivative works from, or otherwise exploit our content without our prior written permission, except where permitted by law.
SECTION 7 – THIRD-PARTY SERVICES AND TOOLS
We may provide access to third-party services, applications, tools or features.
These third-party services may be provided by companies that we do not control.
Your use of third-party services may be subject to the terms and policies of those third parties.
We are not responsible for third-party services except where liability cannot legally be excluded.
SECTION 8 – THIRD-PARTY LINKS
Our Services may contain links to websites or services operated by third parties.
We do not control and are not responsible for the content, privacy practices, security or availability of third-party websites.
If you access a third-party website, you do so at your own risk and should review that website's policies before using it.
SECTION 9 – SHOPIFY
Our store is powered by Shopify.
Shopify provides the ecommerce platform that allows us to offer our products and Services to you.
However, purchases made through our store are transactions between you and Urbanpawsclub.
Shopify is not responsible for the products sold by Urbanpawsclub or for the fulfillment, shipping, returns or refunds associated with your purchase, except where liability cannot legally be excluded.
SECTION 10 – PRIVACY
Your use of our Services is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use and disclose personal information.
By using our Services, you acknowledge that you have read and understood our Privacy Policy.
SECTION 11 – CUSTOMER REVIEWS AND COMMENTS
If you submit reviews, comments, photographs, videos or other content to us, you grant Urbanpawsclub a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and distribute that content for purposes related to operating and promoting our Services, subject to applicable law.
You represent that you have the necessary rights to submit the content.
You must not submit content that is unlawful, defamatory, misleading, abusive, obscene or that infringes the rights of another person.
We may remove content that violates these Terms or applicable law.
Nothing in these Terms prevents you from posting honest reviews or opinions about our products or Services.
SECTION 12 – ERRORS AND INACCURACIES
Our website may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping information or other content.
We reserve the right to correct errors and update information where permitted by applicable law.
If an error affects an order you have placed, we will provide any notice, cancellation or refund required by applicable law.
SECTION 13 – PROHIBITED USES
You may use our Services only for lawful purposes.
You must not:
(a) use our Services for unlawful or fraudulent purposes;
(b) violate any applicable law or regulation;
(c) infringe our intellectual property rights or the rights of others;
(d) harass, abuse, threaten or harm another person;
(e) submit false or misleading information;
(f) upload or transmit malicious code, viruses or other harmful material;
(g) use our Services to distribute spam or unauthorized promotional material;
(h) impersonate another person or entity;
(i) interfere with the operation or security of our Services;
(j) use automated tools to scrape, extract or collect information from our Services in violation of these Terms or applicable law; or
(k) attempt to bypass security or access controls.
We may suspend or terminate access to our Services where permitted by applicable law if we reasonably believe that these Terms have been materially violated.
SECTION 14 – TERMINATION
We may suspend or terminate your access to the Services where permitted by applicable law.
You remain responsible for any amounts owed for purchases made before termination.
Any provisions that by their nature should survive termination will continue to apply.
SECTION 15 – DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, our Services are provided on an “as is” and “as available” basis.
We do not guarantee that the Services will always be uninterrupted, secure or error-free.
We do not guarantee that information available through our Services will always be complete, accurate or current.
Nothing in these Terms excludes or limits any consumer warranty, guarantee, right or remedy that cannot legally be excluded or limited.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Urbanpawsclub will not be liable for indirect, incidental, special or consequential damages arising from your use of our Services or purchase of our products.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where applicable.
SECTION 17 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Urbanpawsclub and its service providers from claims, losses or liabilities arising directly from your material violation of these Terms, your unlawful use of the Services, or your violation of the rights of another person.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the fullest extent permitted by law and the remaining provisions will remain in effect.
SECTION 19 – ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy and other policies published on our website, constitute the agreement between you and Urbanpawsclub regarding your use of our Services.
If any provision of these Terms conflicts with a mandatory consumer protection law applicable to you, that mandatory law will prevail to the extent required.
SECTION 20 – GOVERNING LAW
These Terms are governed by the laws applicable to Urbanpawsclub in Spain, without limiting any mandatory consumer protection rights that may apply to customers in the United States or other jurisdictions.
Nothing in these Terms is intended to deprive consumers of rights or protections that cannot legally be waived under applicable law.
SECTION 21 – CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
When we make changes, we will update the “Last updated” date.
Your continued use of the Services after updated Terms are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
SECTION 22 – CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us:
Urbanpawsclub
Email: urbanpawsclub@outlook.es
Phone: +34 604 52 30 69
Address:
Calle Roger de Flor 3 4
08401 Granollers
Barcelona
Spain